Frequently Asked Questions
Admission and Tickets
We are open from 10:00 AM to 6:00 PM (from 9:30 AM on weekends and public holidays).
The Farm is closed every Tuesday, except during school and public holidays.
Kindly check our ticket price here.
Yes. Senior citizens (60 years and above) are entitled to the children’s ticket rate.
Kindly present a valid ID for verification.
Yes. Discounts are available for groups of 30 or more.
Please email your details to bookings@farminthecity.my at least two weeks in advance.
Yes, tickets can be purchased at our walk-in counter.
Alternatively, you may also buy them in advance through our Online Ticketing Page. Kindly read our Terms & Conditions before purchasing online ticket.
Yes. A Family Package (2 Adults + 2 Children) is available at the ticket counter.
Please bring your original MyKad or working visa for verification.
You may redeem your voucher at the ticket counter.
Only valid original vouchers will be accepted, subject to our Terms & Conditions.
We accept cash, credit/debit cards (Visa/Mastercard), and selected e-wallets (availability may vary).
Accessibility and Facilities
Yes, we provide dedicated pathways throughout the Farm that are suitable for strollers and wheelchairs.
Yes, visitors can enjoy meals and refreshments at our restaurant and café located within the Farm.
Outside food and beverages are not permitted inside the Farm premises.
Smoking and vaping are strictly prohibited within the Farm.
Yes, first aid services are available. Please approach any of our staff members if you require assistance.
We currently do not provide rentals. Visitors are welcome to bring their own wheelchairs or strollers.
Yes, baby-changing rooms are provided next to the Ranger’s Outpost.
Yes, we have prayer rooms for Muslim visitors, conveniently located near the entrance.
Yes, small lockers are available near the entrance. Please ask our staff for assistance.
Animals and Exhibits
Farm In The City is home to over 150 species of local and exotic animals.
Many animals are free-roaming and interactive, while others are housed in secure enclosures.
Yes. Please refer to our Animal Feeding Timetable for up-to-date feeding schedules.
Yes, photography and videography for personal use are allowed.
(For commercial shoots, please contact our Sales & Marketing team in advance.)
Yes. ALL children must be accompanied by at least one responsible adult throughout their visit.
Yes, please approach any uniformed staff member if you have lost or found an item.
Our exhibits can be enjoyed by visitors of all ages.
Yes, but prior approval is required. Please contact our Sales & Marketing team to make arrangements.
Yes. Visitors can enjoy unique experiences such as the Animal Meet & Greet, held on weekends and public holidays.
Events and Programs
Yes, we welcome private events and birthday parties. Please email us at enquiry@farminthecity.my for details (subject to availability).
We offer fun and interactive programs such as the Junior Farm Rangers Program (for children aged 5–12).
Yes, guided tours are available for groups.
Please email bookings@farminthecity.my with your request at least two weeks in advance.
Yes, you can send your resume and internship letter to enquiry@farminthecity.my.
Yes, we organise seasonal events and festive celebrations throughout the year.
Please check our Highlights or follow us on social media for updates.
General Policies
No. For health and safety reasons, pets are not allowed inside the Farm premises.
Please approach any of our uniformed staff to report or claim lost items.
Please alert our rangers immediately. Our team will provide the necessary care and attention.
No, drones are not permitted without prior written approval from management.
Yes. Certain items are not permitted for the safety of our animals and visitors.
Please refer to our Prohibited Items List before your visit.
Educational Resources
Yes, you can find additional info about our Kembara Sekolah here.
Yes. Our Junior Farm Rangers Program (ages 5–12) offers hands-on activities and learning experiences with animals.
For schools and groups, we also offer customised educational workshops.
Facility Rentals
Yes, our D’Pine Loghouse event space is available for rent. Kindly send your group details to enquiry@farminthecity.my.
Yes, our beautiful D’Pine Loghouse is available for private events such as corporate gatherings, family days, and celebrations.
For bookings, please email enquiry@farminthecity.my
Transportation and Parking
Yes, the Farm is accessible via bus, train, and e-hailing services.
Please click Visit-us for detailed directions and routes.
Parking is FREE for visitors. However, spaces are limited and available on a first-come, first-served basis.