Frequently Asked Questions
Admission and Tickets
We are open from 10:00 AM to 6:00 PM (from 9:30 AM on weekends and public holidays).
The Farm is closed every Tuesday, except during school and public holidays.
Kindly check our ticket price here.
Yes. Senior citizens (60 years and above) are entitled to the children’s ticket rate.
Kindly present a valid ID for verification.
Yes. Discounts are available for groups of 30 or more.
Please email your details to [email protected] at least two weeks in advance.
Yes, tickets can be purchased at our walk-in counter.
Alternatively, you may also buy them in advance through our Online Ticketing Page. Kindly read our Terms & Conditions before purchasing online ticket.
Yes. A Family Package (2 Adults + 2 Children) is available at the ticket counter.
Please bring your original MyKad or working visa for verification.
You may redeem your voucher at the ticket counter.
Only valid original vouchers will be accepted, subject to our Terms & Conditions.
We accept cash, credit/debit cards (Visa/Mastercard), and selected e-wallets (availability may vary).
Annual Pass
The Annual Pass is a membership that allows the registered holder to enjoy unlimited entry to participating Farm locations for twelve (12) months, along with selected in-park discounts and partner promotions.
The Annual Pass is valid for twelve (12) months from the date of activation.
The Annual Pass can be purchased through:
- Walk-in at participating Farm locations
- Selected promotional events (e.g., travel fairs)
Cards will be issued either on the same day or within seven (7) days depending on the purchase location.
The Annual Pass allows unlimited entry to two participating Farm locations within the validity period.
Please refer to our website for the latest list of participating locations.
Yes. Annual Pass holders may enjoy unlimited visits during the validity period, subject to park operating hours and capacity limits.
No. The Annual Pass is non-transferable and valid only for the registered holder.
Identification may be required to verify the cardholder.
Please bring:
- Your Annual Pass card
- A valid NRIC or Passport for identification if required
This may also be required when redeeming discounts or promotions.
Benefits may include:
- Unlimited entry to participating farms
- Selected in-park discounts on food, merchandise, or activities
- Exclusive partner promotions
- Access to special member offers or events
Benefits may vary and are subject to change.
Partner promotions are special offers provided by collaborating brands, such as:
- Dining discounts
- Retail promotions
- Kids activities or enrichment offers
- Travel or accommodation deals
Each promotion is subject to the partner’s individual terms and conditions.
Unless otherwise stated, Annual Pass privileges cannot be combined with other promotions or discounts.
Yes. Partner promotions may have their own validity periods, redemption conditions, and outlet participation.
Please refer to each partner’s listed terms before redemption.
Partner promotions are provided by third parties and may change or end without prior notice.
We recommend checking the latest partner listing on our website before visiting.
Entry and privileges require presentation of a valid Annual Pass card. Without the card, entry or redemption may not be permitted.
Please contact our customer service team or visit the ticketing counter as soon as possible.
Replacement cards may be issued subject to verification and replacement fees.
No. Annual Pass purchases are non-refundable and non-exchangeable once issued.
Generally, Annual Pass holders may visit during normal operating days. However, special events, maintenance closures, or capacity limits may apply.
Yes. The farms may occasionally close or adjust operating hours due to:
- Weather conditions
- Animal welfare needs
- Maintenance
- Special events
Please check the latest updates before visiting.
Yes. The Farm reserves the right to suspend or revoke the Annual Pass in cases of misuse, fraudulent use, or violation of park rules.
The latest partner offers and participating brands will be listed on our official website and social media channels.
For further inquiries, please contact:
Customer Service
📧 Email: [email protected]
📞 Phone / WhatsApp: 010-7627612
Accessibility and Facilities
Yes, we provide dedicated pathways throughout the Farm that are suitable for strollers and wheelchairs.
Yes, visitors can enjoy meals and refreshments at our restaurant and café located within the Farm.
Outside food and beverages are not permitted inside the Farm premises.
Smoking and vaping are strictly prohibited within the Farm.
Yes, first aid services are available. Please approach any of our staff members if you require assistance.
We currently do not provide rentals. Visitors are welcome to bring their own wheelchairs or strollers.
Yes, baby-changing rooms are provided next to the Ranger’s Outpost.
Yes, we have prayer rooms for Muslim visitors, conveniently located near the entrance.
Yes, small lockers are available near the entrance. Please ask our staff for assistance.
Animals and Exhibits
Farm In The City is home to over 150 species of local and exotic animals.
Many animals are free-roaming and interactive, while others are housed in secure enclosures.
Yes. Please refer to our Animal Feeding Timetable for up-to-date feeding schedules.
Yes, photography and videography for personal use are allowed.
(For commercial shoots, please contact our Sales & Marketing team in advance.)
Yes. ALL children must be accompanied by at least one responsible adult throughout their visit.
Yes, please approach any uniformed staff member if you have lost or found an item.
Our exhibits can be enjoyed by visitors of all ages.
Yes, but prior approval is required. Please contact our Sales & Marketing team to make arrangements.
Yes. Visitors can enjoy unique experiences such as the Animal Meet & Greet, held on weekends and public holidays.
Events and Programs
Yes, we welcome private events and birthday parties. Please email us at [email protected] for details (subject to availability).
We offer fun and interactive programs such as the Junior Farm Rangers Program (for children aged 5–12).
Yes, guided tours are available for groups.
Please email [email protected] with your request at least two weeks in advance.
Yes, you can send your resume and internship letter to [email protected].
Yes, we organise seasonal events and festive celebrations throughout the year.
Please check our Highlights or follow us on social media for updates.
General Policies
No. For health and safety reasons, pets are not allowed inside the Farm premises.
Please approach any of our uniformed staff to report or claim lost items.
Please alert our rangers immediately. Our team will provide the necessary care and attention.
No, drones are not permitted without prior written approval from management.
Yes. Certain items are not permitted for the safety of our animals and visitors.
Please refer to our Prohibited Items List before your visit.
Educational Resources
Yes, you can find additional info about our Kembara Sekolah here.
Yes. Our Junior Farm Rangers Program (ages 5–12) offers hands-on activities and learning experiences with animals.
For schools and groups, we also offer customised educational workshops.
Facility Rentals
Yes, our D’Pine Loghouse event space is available for rent. Kindly send your group details to [email protected].
Yes, our beautiful D’Pine Loghouse is available for private events such as corporate gatherings, family days, and celebrations.
For bookings, please email [email protected]
Transportation and Parking
Yes, the Farm is accessible via bus, train, and e-hailing services.
Please click Visit-us for detailed directions and routes.
Parking is FREE for visitors. However, spaces are limited and available on a first-come, first-served basis.